Clients

“5D has been a strategic insights partner since 2016. Not only has their research led to a change in our corporate consumer KPIs, they have been a tremendous support to our insights team.

Our organisation is undertaking transformation, with significant focus on Customer Experience. We have been reviewing our current, and defining our future state customer experience, simultaneously revising and expanding our VoC program to deliver against this target state. We engaged 5D to work with us to develop our VoC program, even though the program will run in-house, independent of them. They have been critical in this advisory capacity. They supported us to reengineer the current small program from interaction/touchpoints research to holistic customer journey surveys. They also helped us write and program surveys in Qualtrics and developed reporting dashboards.

Similarly, We have gained a large volume of consumer insight over the past few years and we approached 5D to review all of this insight, identify our insight gaps, and help us revise our insights tools.

We see them more than a research agency, rather an extension of our team to help deliver exceptional experiences for our customers.”

MANAGER, RESEARCH & CONSUMER INSIGHTS
INSURANCE COMPANY

“We have partnered with 5D in a secondment arrangement since July 2018. The secondment has supported our transition to the new organisational structure, [ORGANISATION]. 5D was a natural fit given their long standing partnership with the business as well as the skill set that the 5D team could offer the business.

5D has delivered, and excelled, on the needs of the secondment. The ease at which 5D has immersed themselves in each project to identify and deliver to stakeholder needs is a reflection of their superior consultancy skills. They understand the broader business and are committed to helping drive insights and the profile of our team throughout the business.

It has been a pleasure to work with 5D during the secondment. We have each grown from this experience, and it will be of great benefit to our partnership moving forward.”

SENIOR RESEARCH INSIGHTS MANAGER
TELECOMMUNICATIONS COMPANY

“5D won our Market Experience Tracker in 2016 with a unique and innovative approach, and since then have become a key strategic consultant within the [ORGANISATION] group.

Their consulting and research has spanned across our six businesses, with each engagement providing intelligent and highly valued strategic recommendations. In their recent work in the [INDUSTRY] business, they managed to navigate some tricky conflicting internal views to align key stakeholders on a new growth strategy.

5D have some of the best people and capabilities in the business when it comes to research, but what I particularly value is their ability to challenge our thinking with fresh perspectives – we engage 5D as much for their recommendations and opinions, as for their research.

They are a valued strategic partner to the insights team, and within the broader business.”

HEAD OF CUSTOMER ANALYTICS, RESEARCH & MARKET DATA
RETAIL AND FINANCIAL SERVICES COMPANY

“In a world of numerous research vendors, 5D stand out, based on a very strong combination of market research science knowledge coupled with a high degree of business acumen. In the 10 or so years that I worked in market and competitive intelligence it has been rare to see such an equal balance of the two.

The work that I have seen from 5D has absolutely underpinned key local strategies for [ORGANISATION] and has been the basis of numerous initiatives and campaigns.

5D take the time to learn about our business and fully understand the impact of research upon what is a complex, matrix organization.

I cannot recommend 5D highly enough.”

STRATEGY MANAGER
TECHNOLOGY COMPANY

“5D have become a true asset to our business through their insightful and creative approach to research. Their outputs are always highly prized and this is due to the time they take to understand our business and business issues. They will make sure they have complete understanding of the problem at hand and will run workshops with key stakeholders in order to do so.

They have been our go to people for several key projects including establishing category consumption behaviours and attitudes, purchase decision hierarchies for all 10 of our key product categories and ad hoc analysis.”

INSIGHTS SENIOR PLANNER
CONSUMER GOODS

“We have been using the services of 5D for the past three years to research and provide recommendations on the development and commercialisation of a range of new product initiatives. The work undertaken by the 5D team has been a key component in underpinning our investment decisions by providing key customer and market insights and recommendations.

5D have demonstrated a strong ability to understand the market and business related factors key to success, to identify potential weaknesses in our offer and market and/or company related barriers to success.  In addition, their experience across the business and, more broadly, across the financial services sector enables them to challenge our thoughts and assumptions and provide valuable insight and direction.

5D have consistently met very demanding timelines which is a compliment to their dedication to assist their business partners meeting their goals. Further, they have demonstrated an ongoing ability to engage and ultimately manage stakeholder needs and expectations through communications and understanding of internal business issues.

In summary, 5D has proven to be a key partner in our efforts to successfully deliver new products and initiatives to existing and new customers.”

PORTFOLIO FEASIBILITY LEAD
RETAIL BANK

“5D were engaged to develop a national multi brand strategy across all our personal insurance brands. The team at 5D designed an innovative multi-stage research process to get back to the heart of why Australians insure and challenge established thinking around the category. A key output of the initial stage was an insurance behaviour model which has since become the focal point for how the organisation thinks about its brands and consumer segments.

5D demonstrated clear leadership amongst their peers and superior consultancy capabilities throughout the research process. They have led several workshops with the wider team as well as external agencies to identify positioning opportunities and ultimately shape the future strategy for our brands.

The team are a delight to work with and have far exceeded our expectations which have made them a highly regarded partner. I consider them an integral part of our brand strategy and strongly advocate them.”

MARKET RESEARCH SPECIALIST
INSURANCE COMPANY

We commissioned 5D to do a Usage and Attitude Study for [ORGANISATION].  The study was very well done, and utilised a briefing process which was innovative and ensured all the key information was captured.

The study was extensive and comprehensive, and the team at 5D did an excellent job in running the project, analysing the findings and distilling and interpreting the information.  The total study was split into manageable sections due to the overall magnitude which made it easier to interpret and reference.

The team has continued to reference the study and use it as a source for key consumer U&A findings.

NSIGHTS MANAGER
PHARMACEUTICAL COMPANY